LOOK BEYOND ONE CALENDAR
Same time. Two appointments. A different allocation.
An appointment with no fixed staff choice may fit with another qualified colleague. This can make room for someone who does choose a specific person.
Illustration of the planning principle. Automatic reallocation during online booking is not yet available.
THE EXISTING APPOINTMENT
13:00 · no fixed staff choice
Assigned to Noor, but Sanne can carry it out too.
THE NEW REQUEST
13:00 · specifically with Noor
1 · The current allocation
13:00–14:00Noor appears to be busy.
- Noor
- Existing appointmentNo fixed staff choice
- Sanne
- FreeAlso qualified for this appointment
Noor’s calendar is already filled at 13:00. But that appointment does not have to be carried out by Noor.
2 · An allocation that fits
13:00–14:00Both appointments fit at 13:00.
- Noor
- New appointmentFixed choice: Noor
- Sanne
- Existing appointmentSame time, different staff member
Sanne carries out the existing appointment, freeing Noor for the new customer. The existing appointment stays at the same time.
The appointment without a fixed choice stays flexible. The fixed choice of Noor is respected.
In this example, both staff members are qualified and enough rooms and equipment are available for both appointments.