HOW IT WORKS

Bookability, driven by capacity.

Every outcome can be read back: which condition applied, which resource was free, and why an alternative was ruled out.

A salon employee at the front desk shows PlanLogic's capacity view on a tablet to a customer
THE DECISION PROCESS

From customer request to valid option.

01 · CUSTOMER REQUEST

What does the customer want, when, and with whom if they have a preference?

Treatment, desired moment, any preference.

02 · SERVICE REQUIREMENTS

What does that treatment need?

Certification, room type, device, duration.

03 · AVAILABILITY

What's free at the same time?

Staff, rooms and equipment, taken together.

04 · RULES AND BUFFERS

Which margins apply?

Cleaning, changing, breaks, opening hours.

05 · VALID OPTIONS

What can actually be carried out?

Only combinations that pass every check.

SHORT ANIMATION

From customer request to bookable capacity.

Four steps, the same text as above. Step through them with the keyboard or the buttons — every step change announces itself out loud for screen readers.

SETUP · SERVICESREAL CAPTURE FROM THE PRODUCT
Services setup screen: a segment with duration, buffers and the requirements per resource type
Step 1 in the product: a duration, buffers and the requirements per resource type, for each segment. PlanLogic only releases a time slot once every requirement can be met at once.

Step 1 of 4: What does the customer want, when, and with whom if they have a preference?

What does the customer want, when, and with whom if they have a preference?

Treatment, desired moment, any preference.

BOOKING VERSUS APPOINTMENT

One booking can hold several appointments.

A service can consist of several consecutive steps, each with its own duration, buffers and required employees, rooms or equipment. Scheduling checks whether those steps can be carried out together.

BOOKING #2481 · TUE SEP 9
Consultation14:00 · IRIS · ROOM 1
Laser treatment14:30 · SANNE · ROOM 2
Aftercare15:15 · SANNE · ROOM 2

WHY IT'S NOT AVAILABLE

A "no" is explainable too.

When a desired moment isn't possible, PlanLogic names which condition is missing and what the closest alternative is.

REQUESTED

Friday 13:00, laser treatment

BLOCKER

Laser A is scheduled for maintenance until 14:00

HARD OR SOFT

Hard: without the device the treatment can't be carried out

ALTERNATIVE

Friday 14:15 with Sanne in Room 2

Follow one request through every check.